Refund policy
At Fablelark, your satisfaction matters to us. We are committed to providing quality products, clear communication, and fair resolutions whenever something goes wrong with an order.
Our collection includes personalized gifts, made-to-order creations, handmade items, and thoughtfully curated products. Please review our return, refund, and cancellation policy before making a purchase.
1. All Sales Final — No Change-of-Mind Returns
All sales are final for change-of-mind reasons.
We do not accept returns, exchanges, or refunds simply because a customer changes their mind, no longer wants the item, or is dissatisfied with a product that accurately matches its description.
This includes situations where a customer:
- Orders the wrong size, color, style, or variation.
- Enters incorrect personalization details.
- No longer needs the product.
- Changes their mind after purchasing.
- Finds an item unsuitable for an intended occasion.
This policy applies to personalized, made-to-order, handmade, and standard products, including unused or unopened items.
Exceptions apply to products that are incorrect, damaged, defective, materially misdescribed, or undelivered, and to any remedies required by applicable law.
2. Personalized & Made-to-Order Items
Personalized and made-to-order items are prepared according to the information provided by the customer.
Please carefully review all names, photographs, messages, sizes, colors, and other customization details before completing your purchase.
If a product is made correctly according to the information submitted or approved by the customer, errors in those customer-provided details do not automatically qualify for a complimentary replacement or refund.
If an error is caused by Fablelark or our fulfillment partners, we will review the issue and provide an appropriate resolution.
3. Handmade Products
Our handmade products are individually crafted or prepared, and minor differences in stitching, shape, texture, or appearance may naturally occur.
These small variations are part of the handcrafted nature of the product and are not considered defects when they are consistent with the product description and photographs.
However, significant manufacturing defects, missing essential components, incorrect items, or products materially different from their descriptions remain eligible for review and appropriate remedies.
4. Incorrect, Damaged & Defective Items
If you receive an incorrect, damaged, defective, or materially misdescribed product, please contact Fablelark as soon as reasonably possible, preferably within 7 calendar days of delivery.
We will review the reported issue and provide an appropriate resolution based on the circumstances.
Possible resolutions include:
- Sending the correct or replacement product at no additional cost.
- Issuing a refund to the original payment method.
- Offering another mutually agreed resolution where appropriate.
In most cases, customers will not be required to return an incorrect, damaged, or defective product.
A physical return may be requested only when reasonably necessary to investigate or resolve a particular claim.
A full refund and complimentary replacement are not normally provided together for the same affected item, unless otherwise agreed or required by law.
The suggested seven-day reporting period helps us investigate issues promptly. It does not eliminate any rights available under applicable consumer protection laws.
5. How to Report an Issue
To request assistance, please contact us through the Contact Us page on our website.
When reasonably available, please provide:
- Your order number.
- A description of the reported problem.
- Clear photographs showing the affected product and issue.
- Photographs of the packaging or shipping label, if relevant.
- Any additional information reasonably necessary to investigate the claim.
An unboxing video is not required.
If photographs are unavailable or do not clearly demonstrate the issue, we may request alternative supporting information.
We assess claims based on their individual circumstances rather than automatically rejecting a request because a particular form of evidence is unavailable.
6. Claim Review & Verification
All refund and replacement requests are reviewed individually.
To ensure fair and accurate resolutions, Fablelark may verify a claim using:
- Original order details and selected product variations.
- Personalization information submitted or approved by the customer.
- Product descriptions, specifications, and photographs.
- Production and fulfillment records.
- Shipping, tracking, and delivery information.
- Relevant photographs or other supporting evidence.
We may request reasonable clarification or additional information when necessary.
Submitting a claim does not automatically guarantee a refund or replacement.
However, valid claims will be reviewed fairly, and any remedies required by applicable law will remain available.
7. Returns Only When Necessary
Fablelark does not operate a general return program for change-of-mind purchases.
For approved claims involving incorrect, damaged, or defective products, a return is generally not required.
In exceptional circumstances, we may request that an affected item be returned when reasonably necessary to complete an investigation or provide an appropriate resolution.
If a return is required:
- Our support team will provide specific return instructions.
- The appropriate return destination will be provided directly to the customer.
- Customers should not return products without receiving authorization and instructions.
- If the return is required because of an error or defect attributable to Fablelark or our fulfillment partners, we will cover reasonable return shipping costs.
- No restocking fee will be charged for a return required because of our confirmed error or a product defect.
Customers should not send products to the address on the original shipping label or our registered business address unless specifically instructed.
A physical return will not be required where doing so would conflict with applicable consumer protection rights.
8. Order Cancellations & Modifications
If you need to cancel or modify an order, please contact us as soon as possible.
We will review cancellation and modification requests before production or fulfillment begins and will attempt to accommodate them when feasible.
Because many products are prepared specifically for each order, cancellations or modifications may no longer be possible once production or fulfillment has started.
Orders that have already shipped generally cannot be canceled for change-of-mind reasons.
If we cannot ship an order within the promised shipment timeframe, we will provide any required delay notice and applicable options to accept the revised shipment date or cancel for a refund.
If an order cannot be fulfilled, we will issue the appropriate refund in accordance with applicable law.
Nothing in this section limits cancellation rights required by law.
9. Refund Processing
Once a refund has been approved, Fablelark aims to initiate it within 5 business days, or sooner where required by law.
Refunds are normally issued to the original payment method.
The time required for the refunded amount to appear may vary depending on the payment provider or financial institution.
If a refund is required because an order cannot be shipped or fulfilled, we will refund the appropriate amount, including applicable shipping charges, in accordance with applicable law.
If you have not received an approved refund within the expected period, please contact us through our Contact Us page.
10. Missing, Lost & Undelivered Packages
If your order has not arrived within the expected delivery timeframe, please contact Fablelark with your order number and available tracking information.
We may review:
- Carrier tracking records and delivery scans.
- Information provided by the relevant fulfillment partner.
- Available proof of delivery.
- The shipping address supplied with the order.
- Other relevant circumstances.
A package marked as "Delivered" by a carrier does not automatically mean that every missing-package claim will be rejected.
If an order is confirmed lost or remains undelivered, we will provide an appropriate resolution based on the circumstances and applicable law.
Customers are responsible for providing accurate shipping information. If you notice an address error, please contact us promptly so we can review the available options.
For further information about processing and delivery timeframes, please refer to our Shipping & Delivery Policy.
11. Exchanges & Replacement Orders
Fablelark does not offer exchanges for change-of-mind purchases.
If an incorrect, damaged, or defective product qualifies for a replacement, we will arrange an appropriate replacement at no additional cost.
Replacement products may require additional production and shipping time. We will communicate the estimated timeframe when arranging a replacement.
Customers wishing to purchase a different design, color, style, or product for personal preference may need to place a new order.
12. Fair Claims & Prevention of Policy Misuse
Fablelark is committed to handling legitimate customer concerns fairly while maintaining a responsible refund and replacement process.
We may review claims more closely when there are reasonable indications of:
- Materially inaccurate or misleading information.
- Intentional product damage.
- Significant inconsistencies between a claim and verified order records.
- Repeated attempts to obtain refunds or replacements through misrepresentation.
Where a request for a discretionary remedy cannot be reasonably substantiated after a fair review, we may decline that voluntary remedy and explain our decision.
A customer's previous claims or inability to provide a particular photograph or video do not, by themselves, establish misuse.
Nothing in this section limits legal remedies, warranty rights, or payment-dispute rights available to the customer.
13. Consumer Rights
Nothing in this policy excludes, restricts, or overrides any consumer rights or remedies that cannot legally be excluded.
Where applicable laws provide greater protections than those described in this policy, those legal requirements will prevail.
14. Contact Us
If you have questions about an order, cancellation, replacement, refund, incorrect product, damaged item, or delivery issue, please reach out through the Contact Us page on our website.
Please include your order number and a clear description of your concern so we can assist you efficiently.
Thank you for choosing Fablelark. We value your trust and are committed to resolving legitimate concerns fairly and responsibly.