Terms of Service

Welcome to Fablelark!

These Terms of Service ("Terms") govern your access to and use of our website, products, and services. Throughout these Terms, "Fablelark," "we," "us," and "our" refer to the merchant operating the Fablelark online store.

By accessing our website or placing an order, you agree to these Terms, subject to applicable consumer protection laws.

Please read these Terms carefully before making a purchase.

1. About Fablelark

Fablelark is an online store offering personalized gifts, made-to-order creations, handmade pieces, home decor, and thoughtfully curated products.

Our products may be prepared, produced, or shipped by different fulfillment partners depending on the item.

Our online storefront is powered by Shopify, which provides the e-commerce technology used to operate our website.

Fablelark remains responsible for its customer-facing sales obligations as required by applicable law.

2. Website Use & Eligibility

By using our website, you confirm that you are legally permitted to enter into a purchase agreement in your jurisdiction or are using the website with appropriate parental or guardian authorization.

You agree to:

• Provide accurate information when placing an order.
• Use the website for lawful purposes.
• Respect the intellectual property rights of Fablelark and others.
• Refrain from fraudulent, misleading, or abusive activities.
• Avoid interfering with the security or operation of our website.

We may take reasonable measures to investigate suspected fraudulent or unlawful activity.

Nothing in these Terms restricts rights protected by applicable law.

3. Product Information & Availability

We make reasonable efforts to provide accurate product descriptions, photographs, pricing, customization options, and other relevant information.

However, minor differences in color, texture, appearance, or dimensions may occur due to screen settings, materials, production methods, or the handcrafted nature of certain products.

Minor variations do not automatically constitute defects when they are consistent with the product description.

We may update product information, availability, and pricing when necessary.

If a significant error affects an order that has already been placed, we will contact the customer and provide appropriate options, including cancellation and refund where required.

We will not substitute a materially different product without the customer's agreement.

4. Personalized & Made-to-Order Products

Some Fablelark products are personalized or produced specifically for each customer.

Customers are responsible for reviewing all submitted personalization details, including:

• Names and written messages.
• Photographs and uploaded images.
• Colors, sizes, and selected variations.
• Custom design instructions.
• Other information required to complete the order.

We may contact customers when additional information or clarification is needed.

If a product accurately reflects the personalization details submitted or approved by the customer, an error in those customer-provided details does not automatically qualify for a complimentary replacement or refund.

If the error results from our production or fulfillment process, we will review the issue and provide an appropriate resolution.

Customer-Provided Content

By submitting photographs, text, artwork, or other materials for personalization, you confirm that you have the necessary rights or permissions to use those materials for the requested product.

You grant Fablelark and the fulfillment partners involved in your order a limited permission to use those materials solely as reasonably necessary to process, produce, deliver, and support your order.

You retain ownership of your original content.

We will not use customer-submitted personal photographs or designs for unrelated promotional purposes without appropriate permission.

We may decline requests involving unlawful content, infringement of third-party rights, or other material that we cannot lawfully reproduce.

5. Orders & Order Acceptance

Submitting an order does not prevent us from conducting reasonable payment, inventory, personalization, or fulfillment checks.

We may contact customers to verify information when necessary.

If we cannot accept or fulfill an order due to product unavailability, an obvious pricing error, payment issues, or another legitimate reason, we will notify the customer and provide an appropriate refund for any payment collected for the canceled items.

We may investigate or decline transactions where there is a reasonable basis to suspect fraudulent or unauthorized activity, subject to applicable law.

Customers are responsible for ensuring that their order details and contact information are correct.

6. Pricing, Payments & Taxes

Product prices are displayed in U.S. dollars (USD), unless otherwise indicated.

The total amount payable, including applicable shipping charges and taxes collected at checkout, will be presented before an order is submitted.

Payments are processed through the payment methods made available at checkout.

Customers must be authorized to use their selected payment method.

Prices, promotions, and product availability may change for future orders. Changes will not retroactively increase the amount agreed upon for an accepted order without the customer's authorization.

Any applicable customs duties or import-related charges will be handled according to the relevant shipping arrangements, checkout disclosures, and applicable law.

7. Processing, Shipping & Delivery

Processing, production, and delivery timeframes vary depending on the product.

Our collection includes:

• Personalized and made-to-order gifts.
• Curated gifts and home decor.
• Handmade and handcrafted items.

Certain items require additional production time before they can be shipped.

All applicable processing and estimated delivery information is provided in our Shipping & Delivery Policy and, where relevant, on individual product pages.

Shipping estimates are not guaranteed arrival dates unless expressly stated otherwise.

Some items may be shipped from different fulfillment locations and arrive in separate packages.

Orders containing multiple items may have different tracking numbers and delivery dates.

Available shipping methods, charges, and free-shipping eligibility will be displayed at checkout.

Shipping Delays

We make reasonable efforts to ship orders within the timeframes communicated to customers.

If we cannot ship an order within the applicable promised shipment timeframe, we will provide any notice, cancellation options, and refunds required by law.

Customers will not be required to accept an unauthorized shipment delay where applicable law provides a right to cancel.

For further information, please review our Shipping & Delivery Policy.

8. Returns, Refunds & Exchanges

Fablelark does not accept returns, exchanges, or refunds solely because a customer changes their mind.

This includes circumstances where the customer no longer wants an item, selects an incorrect variation, or provides incorrect personalization details.

However, this policy does not eliminate applicable remedies for:

• Incorrect products.
• Damaged or defective products.
• Products materially different from their descriptions.
• Lost or undelivered orders.
• Other circumstances protected by applicable law.

All claims are reviewed fairly using relevant information and reasonable verification procedures.

Depending on the circumstances, an appropriate resolution may include a replacement product or refund.

For approved claims involving incorrect, damaged, or defective products, a physical return is generally not required.

A return may be requested only when reasonably necessary or legally appropriate. If a return is required because of an error or defect attributable to Fablelark, we will provide instructions and cover reasonable return shipping costs.

Please review our Return & Refund Policy for complete details.

9. Order Cancellations & Changes

Customers should contact Fablelark as soon as possible if they need to request an order cancellation or modification.

We will review such requests and attempt to accommodate them where feasible.

Because some products are personalized, handmade, or made to order, cancellation or modification may not be possible once production or fulfillment has begun.

Orders that have already shipped generally cannot be canceled for change-of-mind reasons.

These restrictions do not override applicable rights relating to delayed shipments, non-fulfillment, unauthorized transactions, or other circumstances protected by law.

10. Incorrect, Damaged or Missing Orders

If your order arrives damaged, contains an incorrect product, or does not arrive as expected, please contact us through the Contact Us page.

We may request reasonable supporting information, including order details, photographs, tracking records, and relevant descriptions.

Claims will be evaluated individually.

Fablelark does not automatically approve or reject a claim based solely on a customer's initial statement or a carrier's delivery status.

We may investigate material inconsistencies or suspected misuse of our refund procedures.

Legitimate claims will receive appropriate consideration, and customers retain all applicable legal rights.

For additional information, please refer to our Return & Refund Policy.

11. Intellectual Property

Unless otherwise indicated, the Fablelark name, branding, website design, written content, photographs, graphics, and other original website materials are owned by Fablelark or used under appropriate licenses.

These materials may not be copied, reproduced, distributed, or commercially exploited without the necessary authorization.

Third-party trademarks, artwork, and other protected content remain the property of their respective owners.

Purchasing a physical product does not automatically transfer intellectual property rights in the underlying designs or creative materials.

Nothing in this section restricts rights granted by applicable law.

12. Prohibited Activities

Customers and website visitors must not use our services for unlawful, fraudulent, or harmful activities.

Prohibited activities include:

• Placing orders using unauthorized payment information.
• Providing intentionally misleading information.
• Attempting to interfere with website security.
• Uploading content that infringes another party's rights.
• Using automated or deceptive methods to misuse our services.
• Intentionally misrepresenting order problems to obtain unauthorized refunds or replacements.

We may investigate suspected violations and take reasonable action consistent with applicable law.

13. Third-Party Services & Fulfillment Partners

Fablelark uses third-party services to support website operations, payments, production, order fulfillment, and shipping.

Some services may be subject to separate terms or privacy practices.

Fulfillment partners may process and ship products from different locations.

The involvement of a third-party service provider does not eliminate Fablelark's obligations to customers under applicable consumer protection laws.

We are not responsible for independently operated third-party websites that customers voluntarily visit through external links, except where liability