Shipping & Delivery Policy

Thank you for shopping with Fablelark!

We believe thoughtful gifts are worth the wait. Our collection includes personalized creations, handmade pieces, and carefully selected gifts, each with its own preparation and delivery timeline.

Please review the information below to understand how your order will be processed, shipped, and delivered.

1. Shipping Destinations

Fablelark currently ships to eligible addresses within the United States.

Shipping availability may vary depending on the product and delivery location. Available shipping options and charges are displayed at checkout before payment.

2. Processing & Estimated Delivery Times

Each product has its own preparation and shipping timeframe. The estimates below include both order processing or production and shipping transit time.

Personalized & Made-to-Order Gifts

• Preparation: 1–5 business days
• Shipping: 5–7 business days
• Estimated Delivery: 6–12 business days

Curated Gifts & Home Decor & Building Sets

• Order Processing: 1–5 business days
• Shipping: 10–15 business days
• Estimated Delivery: 11–20 business days

Handmade & Handcrafted Items

• Preparation: Approximately 5 business days
• Shipping: 18–21 business days
• Estimated Delivery: 23–26 business days

Processing begins once your order is confirmed and all required personalization details have been received.

Business days exclude weekends and applicable public holidays.

Please note that all delivery timeframes are estimates, not guaranteed arrival dates. Actual delivery times may vary depending on the destination, carrier operations, seasonal demand, customs processing, or circumstances beyond our control.

For time-sensitive purchases, we recommend reviewing the estimated delivery timeframe before placing your order.

3. Shipping Rates & Free Shipping

Standard shipping starts at $4.99 for eligible U.S. orders.

Free standard shipping is available on eligible orders of $99 or more, subject to the applicable shipping conditions.

Some items are prepared and shipped separately. Orders containing products from different fulfillment groups may have combined shipping charges.

All available shipping options, applicable fees, and free-shipping eligibility are displayed at checkout before payment.

4. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for tracking updates to appear after the shipping carrier receives your package.

Tracking information may initially show limited updates while your shipment moves through the carrier's network.

If you have questions about your tracking information, please contact our support team through the Contact Us page.

5. Multiple Shipments

Some products are prepared and shipped from different fulfillment locations.

If your order contains multiple items, they may be shipped in separate packages and arrive on different dates.

Each shipment may have its own tracking number.

Receiving one package before another does not necessarily mean that any items are missing from your order.

6. Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible through our Contact Us page.

We will do our best to assist with address corrections. However, changes cannot be guaranteed once an order has entered processing or has been shipped.

If a package cannot be delivered due to an incorrect or incomplete address, please contact us so we can review the available options.

7. Shipping Delays

While we work to provide accurate delivery estimates, occasional delays may occur due to:

• High seasonal order volumes
• Carrier delays or service disruptions
• Severe weather conditions
• Customs or transportation processing
• Other circumstances beyond our reasonable control

If your order is taking longer than expected, please contact us with your order number so we can help review its status.

We appreciate your patience and understanding.

8. Lost or Damaged Packages

If your package appears lost, is significantly delayed, or arrives damaged, please contact Fablelark through our Contact Us page.

To help us investigate, please provide:

• Your order number
• A description of the issue
• Relevant tracking information, if available
• Clear photographs of damaged items and packaging, when applicable

We will review the situation and work toward an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

9. International Fulfillment & Customs

Some products may be prepared or shipped from fulfillment locations outside the United States.

International shipments may be subject to customs processing, which can occasionally affect delivery times.

Any applicable import duties, taxes, or customs-related charges are subject to the relevant laws and shipping arrangements. Where such charges apply, their treatment depends on the shipment terms and checkout configuration.

If you have concerns about potential import charges, please contact us before placing your order.

10. Contact Us

If you have questions about order processing, shipping rates, delivery estimates, tracking, or an existing shipment, please reach out through the Contact Us page on our website.

Our team will be happy to assist you.

Thank you for choosing Fablelark. We appreciate your trust and support, and we look forward to helping you find something special.